96won Privacy Policy – Personal Data Protection for Malaysian Members

📋1. Introduction

96won (accessible at https://96won.bet) is an online gaming platform serving players in Malaysia. We understand that your trust in us begins with the confidence that your personal data is in responsible hands.

This 96won Privacy Policy clearly and transparently explains how we manage your personal information — from how we collect it and why we need it, to who we may share it with and how we protect it. This document also outlines your rights as a 96won member with respect to your personal data.

This policy applies to all registered members, users who browse the 96won platform without registering, and any individual who interacts with 96won through any communication channel, including email and live chat.

📊2. Personal Data We Collect

96won collects various types of personal data depending on how you interact with our platform. The table below provides a clear overview:

We do not collect sensitive personal data such as medical information, religious beliefs, or political views unless you voluntarily provide it in specific contexts, such as a health-related self-exclusion request.

🔍3. How We Collect Your Data

96won collects your personal data through the following methods:

• During account registration: You will be required to provide personal identity information, contact details, and your Malaysian bank account or e-wallet details as part of the KYC (Know Your Customer) process.
• While using the platform: The 96won system automatically records technical and usage data such as IP address, device type, and activity on the platform.
• During financial transactions: Deposit and withdrawal details via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, Maybank2u, CIMB Clicks, or FPX are recorded for financial compliance purposes.
• Through cookies and tracking technologies: We use cookies and similar technologies to improve your experience and analyse platform usage patterns.
• Through communications with us: When you contact 96won customer support via live chat or email, the conversation is recorded for service improvement purposes.
• From third-party sources: In certain cases, such as identity verification, we may receive information from authorised identity verification service providers operating in Malaysia.

🎯4. How We Use Your Data

96won uses your personal data only for legitimate and necessary purposes. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying, and managing your account on the 96won platform, including the KYC process and age verification.
• Service Provision: Allowing you to access and enjoy all games on 96won, including slots, baccarat, poker, Sports Betting (Malaysia Super League, EPL, badminton), lottery, and e-sports.
• Financial Transaction Processing: Processing deposits and withdrawals quickly and securely through supported Malaysian payment methods.
• Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and multi-account abuse.
• Legal Compliance: Fulfilling legal obligations under Malaysia's Personal Data Protection Act 2010 (PDPA) and other applicable regulations.
• Customer Support: Providing assistance and resolving any issues you encounter while using the 96won platform.
• Platform Improvement: Analysing aggregated usage data (non-identifying) to improve the features and user experience of the 96won platform.
• Service Communications: Sending important notifications related to your account, transactions, or policy changes via email or SMS.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate assistance through available limit-setting tools.

🤝5. Sharing Data with Third Parties

96won takes a highly cautious approach when it comes to sharing your personal data. We does not sell your data. Your data may only be shared in the following limited circumstances:

• Payment Service Providers: Information required to process financial transactions via DuitNow, Touch 'n Go, GrabPay, Boost, ShopeePay, and Malaysian banks (Maybank, CIMB, and others via FPX) — only the minimum information necessary for each transaction is shared.
• Game Providers: Game session data may be accessed by licensed game providers supplying games to the 96won platform, subject to strict confidentiality agreements.
• Legal Authorities: When required by a court order, law enforcement body, or Malaysian government agency with the legal authority to request such information.
• Identity Verification Services: For KYC and anti-money laundering purposes, identity information may be verified through licensed and regulated third-party services.
• Business Transfer: In the event of a merger, acquisition, or sale of 96won assets, user data may be transferred to the successor entity, subject to notice being given to members.

In all data sharing cases above, 96won ensures that recipients adhere to security and privacy standards equivalent to or higher than our own.

🛡️6. Data Security Measures

96won invests seriously in security technologies and procedures to safeguard your personal data:

• 256-bit SSL Encryption: All data communications between your browser and 96won's servers are encrypted using TLS/SSL 256-bit protocol — the strongest standard available today.
• Strict Access Controls: Only 96won staff who genuinely require access to specific data to perform their duties are permitted to do so, and all access is logged and monitored.
• Two-Factor Authentication (2FA): We offer and encourage the use of 2FA on member accounts as an additional layer of protection.
• Regular Security Audits: The 96won system undergoes regular security audits and penetration testing by independent security experts.
• 24/7 Monitoring: Our cybersecurity team continuously monitors all systems for any suspicious or abnormal activity.
• Secure Data Backup: Data is backed up regularly to secure, isolated locations to ensure swift recovery in the event of a technical incident.

⏱️7. Data Retention Period

96won does not retain your personal data indefinitely. We maintain a clear retention schedule based on business requirements and legal obligations:

• Active Account Data: Retained for the duration that your 96won account remains active.
• Closed Account Data: Following account closure, data is retained for 7 years to meet Malaysian legal compliance requirements, including financial records and audits.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial and taxation legal requirements.
• Support Communication Logs: Customer support chat records are retained for 2 years for reference and service improvement purposes.
• Technical & Usage Data: Technical logs are retained for 90 days and subsequently anonymised or deleted.
• Cookie Data: Depending on the type of cookie — session cookies are deleted when you close your browser, while persistent cookies have a set expiry period as stated in our cookie policy.

Once the relevant retention period expires, your data will be securely deleted or permanently anonymised so it can no longer be linked back to you.

🍪8. Cookies & Tracking Technologies

96won uses cookies and similar tracking technologies to enhance your experience on our platform. Below is an explanation of the types of cookies we use:

• Necessary Cookies: These cookies are essential for core 96won platform functions such as account login, maintaining your game session, and security. Without them, the platform will not work properly. These cookies cannot be disabled.
• Functional Cookies: Allowing the platform to remember your preferences such as language and display settings to deliver a more personalised experience.
• Analytics Cookies: We use anonymised analytics data to understand how members use the 96won platform, which pages are visited most frequently, and where users encounter difficulties. This helps us improve the platform over time.
• Security Cookies: Used to detect suspicious login attempts and protect your account from unauthorised access.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of the 96won platform. For guidance on managing cookies across different browsers, please refer to your browser's help section.

⚖️9. Your Personal Data Rights

As a 96won member and Malaysian resident, you have certain rights under Malaysia's Personal Data Protection Act 2010 (PDPA) regarding your personal data:

👶10. Protection of Children's Data

96won is a platform dedicated to users aged 18 and above only. We do not knowingly collect, store, or process personal data of individuals under the age of 18.

If we know or have reasonable grounds to believe that a member is under 18 years of age, the account will be closed immediately and all related data will be deleted within a reasonable timeframe in accordance with applicable legal obligations.

If you believe your underage child has registered for or used the 96won platform, please contact us immediately by email at privacy@96won.bet or via our 24/7 live chat. We will act promptly to resolve the issue.

📝11. Amendments to the Privacy Policy

96won reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, business requirements, or relevant legislative changes.

When there are material changes, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice on the 96won platform homepage.
• Sending email notifications to all registered members.

Continued use of the 96won platform after the effective date of any amendment constitutes acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.

📬12. Contact Us for Privacy Enquiries

If you have any questions, concerns, or complaints regarding this 96won Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:

We are committed to addressing all privacy enquiries seriously and transparently. If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department (JPDP) under the Ministry of Digital.